Reference

How jp711 Handles Your Personal Data

Your account data, wallet details and session activity are collected and stored in line with this privacy policy, which applies to all access where local law permits. We keep this straightforward so you know exactly what we hold and why.

Account data protectionDANA, OVO, GoPay wallet privacyCookie and session controlsYour right to request accessIndonesia-eligible regions covered

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DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Protecting your account information is not just a policy commitment — it shapes how we build every part of the platform. From wallet verification to cookie handling, each layer is designed to keep your data controlled and accessible only to you and the systems that need it.

Account Security Login sessions use OTP verification tied to your registered mobile number. Unusual access patterns — like a new device in Yogyakarta — trigger an automatic re-verification step before the session continues.

Cookie Controls We use session cookies to keep your lobby state intact across pages and analytics cookies to understand how features are used. You can adjust cookie preferences from the consent panel on your first visit.

Data Retention Active account data is kept as long as your account is open. After closure, records are retained only as long as applicable rules in eligible regions require, then securely deleted.

Wallet Data Handling When you link DANA, OVO or GoPay for payouts, we store only the wallet reference needed to route the transfer — not your full wallet credentials or PIN at any point.

What Data We Collect and How We Use It

jp711 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with jp711, we collect the information needed to run your account and process transactions. This includes your name, contact details, date of birth and the payment method you use — whether that is DANA, OVO or GoPay. Each deposit or withdrawal

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through these e-wallets creates a transaction record tied to your account ID. We also log device type, browser session data and login timestamps to monitor for unauthorised access. We do not sell your personal data to third parties. Data shared with payment processors — including local
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wallet providers — is limited strictly to what is needed to complete your transaction. Where you use GoPay or OVO for a withdrawal, only the amount, destination wallet reference and your verified account ID are passed along. We retain account records for as long as your
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account remains active and for a period after closure as required by applicable rules in eligible regions. You can request a summary of what we hold at any time by contacting our support team.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have a question about your data, want to correct account information or request that we delete records where permitted, our support team handles privacy requests directly. Use the contact paths below and include your registered account ID so we can locate your records without delay.

Live Chat Start a live chat from your account dashboard. Mention 'privacy request' at the start so the agent routes you to the right team without extra steps.

Email Support Send your request to our support address with your account ID in the subject line. We aim to respond and confirm receipt within one business day.

Account Settings Some data corrections — like updating your registered phone number linked to your DANA or OVO wallet — can be done directly inside your account settings panel.

Common Questions About Your Privacy at jp711

These are the questions we hear most often about data rights, account records and how your wallet details are handled. If your question is not covered here, reach us directly through live chat with your account ID ready.

We collect your name, contact details, date of birth and the payment method you register, such as DANA or OVO. We also log your device type and IP address at signup for security verification.

Yes. Contact us via live chat or email with your account ID and ask for a data summary. We will confirm receipt and process the request in line with applicable rules for eligible regions.

We share data only with payment processors like DANA, OVO and GoPay — strictly what is needed to complete your transaction. We do not sell or rent your personal information to any other party.

We store only the wallet reference needed to route your payout. Your full wallet credentials and PIN are never stored or passed through our systems at any stage of the transaction.

Records are kept for the period required by applicable rules in eligible regions after account closure, then securely removed. Active account data stays on file only while your account is open.

Open a live chat or send an email with your account ID and specify what you want corrected or removed. Some corrections — like a phone number linked to OVO — can be done directly in account settings.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoJp711 Banking InfoJp711 Glossary

How jp711 Handles Your Personal Data

How We Protect and Manage Your Information

How to Reach Us About Your Privacy

Common Questions About Your Privacy at jp711

01 What personal data does jp711 collect when I register?

02 Can I request a copy of the data jp711 holds on my account?

03 Does jp711 share my data with third parties?

04 How is my GoPay or OVO wallet information stored?

05 How long does jp711 keep my account data after I close my account?

06 How do I ask jp711 to correct or delete my personal data?

Privacy Policy

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